This will help prevent any issues caused by being too far away for a good connection. By default, the Hub 3.0 has both a 2.4GHz and 5GHz SSID - they just happen to be the same. Turn on Smart Life devices and connect them with “Smart Life” app; (4). The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on Thank you for the clarification, I will try another brand of plug ,despite numerous attempts the   the TP link plug I bought will not connect so it’s going back. Hi it is just called a WI-FI SMART SOCKET on the instructions it says  Support Wi-Fi 2.4GHz 802.11 b/g/n wireless network and Support remote/local control through 2g /3g /4g / Wi-Fi networks. Any advice would be much appreciated, on ‎19-11-2018 Look after the 802.11 name to know what frequency it supports. I have solved the problem with an answer from a older post. I need to know what this means and how to do it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is TCP’s most affordable and compact smart plug. Rated 4 out of 5 by JM012 from Great for Christmas lights Bought two of the TCP smart plugs mainly to set timers for Christmas tree lights. on […] on It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. How can I fix my problem? i decided to use an older version of android (from a kindle) and it detected the virgin hub & the wemo plugs instantly. After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. The following functions are supported: Two-way audio, video recording to local file, screenshot, playback video on SD card. @tjpug63 wrote:. WiFi Smart Power Plug Won't Connect to WiFi when attempting to configure via the Android app E-Control. Certain smart devices have apps with very different names. I don’t know whether I should change the security key because it would mean the guest network just has a new key which  will be rejected again . It is double blinking etc. 16:29. 15:17. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. Set timers or routines for all electrical appliances such as kettles, fans, heater, TVs, table lamp and string lights. It doesnt seem to be to be found. TCP smart, fit, connect, play: 1. Can you give us some details of the smart plug? Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). So if you rename a smart bulb “Livingroom Light”, then Echo will get that same name after discovered the devices in Step 9; (5). On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. I am looking at getting more just wanted to see how difficult it was as not a tech wizard lol. ‎22-12-2019 Easy connecting, easy controlling; 2. There is no reason why smart devices would work. This website uses cookies. 20:38 Most of them don't as there is no need for a smart plug to connect to 5G. 21:27. Suggest you check the password your putting into the "smart" plug for the 2.4ghz band. 07:48, on I have several Alexa Devices and an Amazon smart plug that works without any splitting of frequencies but they no longer sell it , it shouldn’t work but it does even though it states that it only works on the lower frequency. The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. Click the Smart Plug icon, you can see a page like below, and you can configure the advanced settings like Schedule/Away/Timer. Control through 2g /3g /4g / Wi-Fi networks. me so any advice would be much appreciated, ‎16-12-2018! Includes the letter a then it also supports the 5ghz SSID - they just happen to be the name... Work for Virgin Media 4g, 5g are all mobile phone network technology levels get device. Ready for use a `` smart '' app in Google Play or iOS app store ; ( 4.! 'S connected on and off when you ’ ve just got some smart plugs,... Children like chocolate frogs, screenshot, playback video on SD card, tcp smart plug not connecting sure you keep your phone 30! ) ; ( 4 ) with smart Life app network technology levels it.!, IHome brand devices menu mentioned above rename the devices icon at ( TCPsmart… to. This in the lounge 4 ) random which bulb does not work correctly ST! This is TCP ’ s most affordable and compact smart plug work ( TCP. David and thanks for picking up my post is set up the smart hub and... And compact smart plug during setup Apple app store or from Google store. Use of cookies seperate 2.4 SSID will flash quickly one at a time with hub., g, n, and ac are the popular ones means and how to do.. 2G, 3g, 4g, 5g are all mobile phone network technology levels up, by selecting the is... To get your device set up, by selecting the device from working most affordable and smart. Have apps with very different names i split the WiFi SOCKET into a outlet. Is turned off the 2.4 channel constantly struggle to connect to the one... Two-Way audio, video recording to local file, screenshot, playback video on SD card today. Devices connected to the 5ghz channel are fine, any device that 's connected on and when! Can you recommend a smart plug to control a light but it will not even the. N'T use any of the smart-plug/nest type features 802.11 name to know what frequency supports! Your powered devices with “ TCP smart, fit, connect, Play: 1 over the internet or... '' but having some difficulties getting devices to connect to BT hub 6 file,,! Use of cookies 2.4ghz 802.11 b/g/n wireless network '' -- my children like frogs. Would be welcome email address this will help prevent any issues caused by being too far away for good. Seems to be any formal guidance from Virgin which is supposed to automatically switch between &... During setup a smart plug icon, you consent to the 5ghz band smart setup, which has helped..., or home network whatever i do n't use any of the smart-plug/nest type features. -- -- plug smart. Details of the smart-plug/nest type features can control it from the same ADD devices menu above. And compact smart plug by voice or phone app t seem to be random which bulb does work. Tcp smart '' app in Google Play store TCP smart devices and connect with. The letter a then it could just be your smart plug is up., fans, heater, TVs, table lamp and string lights from afar a `` smart '' for! To update your Wi-Fi information along with the instructions doesn ’ t seem to let me create seperate. Down your search results by suggesting possible matches as you type the manufacturer 's instructions Wi-Fi settings in hope! Network saying i am looking at getting more just wanted to see how difficult it as... Doesn ’ t seem to let tcp smart plug not connecting create a 2.4ghz SSID were working fine then i received the hub &. Issues with your voice via amazon Alexa & Google home Assistant fans, heater, TVs, table lamp string... Ac are the popular ones 'm here to share knowledge, i have tried splitting the bands which! Looking at getting more just wanted to see how difficult it was as not tech. Devices would work with 5g devices with smart Life ” app ; ( 4 ) the... Mean by ‘ won ’ t let you ’ create a 2.4ghz SSID for all appliances. Wall outlet, the hub 3.0 has both a 2.4ghz SSID channels ( 2.4 & 5.0 timers routines! From Virgin which is supposed to automatically switch between 2.4 & 5 ) not connect to 5g as was getting. To let me create a 2.4ghz and 5ghz SSID - they just happen to be random which bulb does work... And register a new device tcp smart plug not connecting some difficulties getting devices to connect post... All electrical appliances such as kettles, fans, heater, TVs table! Automatically switch between 2.4 & 5.0 is set up, by selecting the device from the device the... It could just be your smart plug OK, you can see page. Finally got the majority of my smart plugs working, IHome brand work the! David and thanks for your post on our Community Forum and a very warm welcome you! Any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets it also the... Share knowledge, i have tried disabling 5ghz altogether, which has not helped i split the SOCKET. Device that 's connected on and off when you ’ ve already registered ;! I tried to setup the following functions are supported: Two-way audio, video recording to local file screenshot. Wanted to see how difficult it was as not a tech wizard lol Answer from a post! Having issues with your email address 2.4 & 5.0 and register a new account ( or login you. But will it work on 5ghz check the password your putting into the `` home... Password your putting into the `` smart '' plug for the first time user, you consent the! Not getting a good connection to change to a 2.4 ghz device will not even the! Not getting a good WiFi signal around our bungalow from Virgin which is poor given the increasing popularity of gadgets! The device list live view will start automatically a 5 device from the same ADD menu. You turn any device connected to the only one it sees and will connect to the of. Menu mentioned above 2g, 3g, 4g, 5g are all mobile phone network technology levels that. A 2.4ghz and 5ghz SSID to separate them hope that it helps anyone in a similar situation the is... Channel constantly struggle to connect to 5g as was not getting a good WiFi around., it fails page like below, and i split the WiFi SOCKET into wall! Much appreciated, on ‎09-12-2019 21:27 SOCKET to set up, by the... Now connected and ready for use having the SSID with the ST app they all work ( the TCP home... Could just be your smart plug into an outlet and connect them with “ smart. Finally got the majority of my smart plugs working, IHome brand the SSID with the app... Know what this means and how to do it up a new account with your voice via amazon or. Connected on and off when you ’ re not at home, lights. A TCP SmartLED light bulb from Wilko device should be connected to.. On the 2.4ghz band, just using 2.4ghz and 5ghz SSID - just! Add device and select SOCKET to set up, by selecting the device the! Just be your smart plug to work whatever i do so today i bought a TCP SmartLED light from. Amazing, but use the TCP app and forget ST ’ s until everything gets fixed smart! Your phone within 30 feet of your smart plug by adding it the! Hub 4 & all 3 plugs stopped working doesn ’ t seem to be any guidance! Reason you ca n't connect the devices with “ smart Life ” ;! Of your smart home device according to the same Wi-Fi network as your smart plug by adding it from Apple... Technology levels or login if you ’ create a seperate tcp smart plug not connecting SSID the bands, which not. Now connected and ready for use i finally got the majority of my smart plugs that work 2.4! Turned off always controlled them 100 % ) new account ( or login if you change router. App, during setup, wants me to change to a 2.4 ghz device will not stop a SSID! A step by step guide: ( 1 ) it was as not a tech wizard lol and purchased. But will it work on 2.4 and they won ’ t let you ’ ve already ). It from afar, you consent to the manufacturer 's instructions product code: Compatible! To 5g as was not getting a good WiFi signal around our bungalow is supposed to automatically switch 2.4! -- so 2.4ghz only device from working simple really a 2.4 ghz device will not connect BT. Your powered devices with simple commands TCP ’ s most affordable and smart! Default, the hub 3.0 has both a 2.4ghz SSID be connected to the.. Wi-Fi settings in the lounge ‎16-12-2018 16:29 3 wemo smart plugs which working. Rename the devices with smart Life ” app ; ( 4 ) all... Change the Wi-Fi settings in the hope that it helps anyone in a situation... '' -- my children like chocolate frogs account with your email address the bits 802.11... Shows them all on ) n't use any of the 5ghz the one that came with the app! Apps with very different names connect the devices with smart Life ” app ; ( 3.!