Have the same issues you described I briefly had them working earlier this morning after a hub ⦠All of my Hue Motion Sensors would also stop responding. But if your 2.4GHz space is crowded and you have lots of wifi or bluetooth there, then I’m guessing that Zigbee may cope better with sharing its space with other Zigbee devices, because of the relatively low duty cycle. Yet sometimes lights weren’t obeying their commands promptly, switch presses needed to be repeated, and things generally seemed, well, a bit sluggish. The Philips Hue only offers control over three colors and does not provide sufficient light â severely limiting its ability deliver the health benefits of natural light. I have turned off the wireless radios on all devices with the exception of Wireless Router/AP, which supplies the wireless connectivity to all devices in the house with the exception of the basement, which is served by Router 2 connected to the Edge Router, which is only used by a couple of devices down there. Anyway, one thing that had changed in my new house was the Wifi. In depth review of 2nd generation Philips Hue Starter kit and Lightstrip plus. The Philips Hue Smart plug allows to add any light to your Hue system. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. What I notice is the Sonoff things operate pretty well instantly, whereas the Philips lights take a good 10 seconds to respond, which can get irritating. New comments cannot be posted and votes cannot be cast, Looks like you're using new Reddit on an old browser. One should always have something sensational to read on the net... A possible solution to slow or unresponsive Hue lights, sign up to receive Status-Q in your inbox, http://daringfireball.net/projects/markdown/syntax, Activating Home Automations using NFC tags on iOS, A Wee Campervan Caper – Travels with Tilly. Your email address will not be published. My understanding — and I may be wrong — is that each Zigbee controller (the Hue hub, in this case) manages its own Zigbee mesh. Your Philips Hue Bulbs Flicker or Buzz. The newer version of the Protect can set off visual "alarms" using Philips Hue lights. The Fix. Usually, these days, wifi routers are pretty good at picking their channel by finding the least congested space, though you may need to reboot them from time to time to encourage them to do so. Based on the information at the metageek "ZigBee and WiFi Coexistence" article I linked previously, this should effectively be how things are set up right now on my network as far as spectrums go. If a bulb or multiple bulbs are unreachable and I cannot turn them off and on or dim them in the hue app, oddly in every case I am able to toggle them off and on successfully by using the whole room toggle. I noticed the sluggish response occurred whenever I wirelessly downloaded large files onto my PC. Glad you had it covered. The red bump being the hue bridge and bulbs operating on zigbee channel 11. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. By going into the Hue app and looking at the settings for my Bridge, I was able to change the Zigbee channel to number 15, and things are going a lot more swimmingly now! Admittedly, we have rather more bulbs now (33 and counting), but that’s nowhere close to the limit it can handle. And when I looked, sure enough, my Wifi router was on channel 11 and my Hue hub was on a Zigbee channel that was rather too close for comfort. Everything has been working great, but as of the last week or so a good number of my bulbs have gone into the "unreachable" status, and it seems to rotate around through random bulbs. The Hue lights have always been very slow to respond. But. Go to support. But that wouldn’t necessarily be a Philips issue; it might be elsewhere in the system. So I concluded there was interference caused by the wifi signals from my router during heavy internet traffic. The new Philips Hue Play gradient lightstrip sticks to the back of your TV and lights up based on whatâs playing on-screen. But the moment the downloads were finished, the Hue system would return back to normal. With the Google Home app. I was contacted by a member of the Philips Hue support team who agreed that I'd done basically everything (and more) that could be done from a troubleshooting standpoint. Bulbs can also be reset if you have an official Philips Hue Dimmer Switch at home. Although Wifi has about a dozen channels, the nearby ones overlap substantially, so most installations only use 1, 6 or 11: if both you and your neighbour are using Wifi channel 1, you won’t make much difference by switching to 2 or 3; you need to go at least as far as 6. I’m fortunate enough to own both of them, and I would add the Honeywell Evohome heating system (though one of my friends has had a few complications with an unusually large installation). So, it has to be either Philips’ servers are slow, or the controller is. Philips Hue Wireless Dimming Kit. $119.99 at Best Buy. Chec This is the device that the hue bridge is connected to, and it resides in a location central to the entire house. Functionality: - Synchronize your Hue lights directly with the beat of your music from a SoundCloud song/playlist, direct URL link, mic or a file on your device. Required fields are marked *. You can fix this problem by switching on all the bulbs and resetting your brightness level. Enjoyed this post? Philips Hue is verlichting met slimme led-technologie die je kan bedienen via het internet met je smartphone of tablet. Like Wifi, it has a number of channels, and if your wifi router and your Zigbee hub have overlapping channels, they can interfere with each other. I only have 3 lights in the one room and put this problem down to the distance from the hub, but maybe it’s something more. Here is an example from just now demonstrating two commands almost immediately after one another with different results: http://imgur.com/uhYlgeK. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. It probably does have a lot of accumulated junk on there…. i used to have this issue until i added distance between my hue hub and router. i tried adding some always-on bulbs to assist my bulb network but that seems not to have helped. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. Oftentimes if I toggle the entire room off and on using the "whole room" toggle in the hue app, a bulb that was previously unreachable becomes reachable again, although the orange "unreachable" text still appears for a period of time. Lights were not working through the echo/Alexa commands and when checking the light statuses, they showed as unavailable. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the âPhilips Lightingâ skill) are âunresponsiveâ. Lutron says that its dimmer switches work with Philipsâ BR30 Hue bulb, but your mileage might vary. Description With the Philips Hue skill and Alexa, you can now interact with your Philips Hue lights, rooms, and scenes, recipes and colors. But the moment the downloads were finished, the Hue system would return back to normal. They used to say that there are two ‘internet of things’ systems that ‘just work’ out of the box: the Sonos sound system, and Philips Hue lighting. You can simply use the Alexa voice control to turn on all your Philips Hue bulbs when you want light or simple to turn off when you want darkness. Yet they actually work in and are seen by the Phillips Hue App. They shipped me a new bridge free of charge, I'll report back my results when I have a chance to get it installed (seems that it will be an arduous process). It’s not the Wi-Fi, because everything is using the same path. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Channel 1 of the wi-fi spectrum is completely unoccupied in my house, and although there is a single wireless network outside of my home that I can see from one of my devices, it is on channel 6 and is such a weak signal that I would almost consider it not an issue. I have manually configured the 2.4GHz radios of Wireless Router/AP and Router 2 (Basement) to be on channels 6 and 11 (two of the three non-overlapping 2.4GHz channels defined by Wi-Fi standards). Mains-powered devices (like Hue bulbs) can act as ‘routers’ and forward messages to and from the controller for those devices that would otherwise have too weak a signal. Main reason for two units is ive run out of space for rules on a single unit. If you want to watch a movie you can dim at the comfort of your couch, or can set the right amount of light in case you want to read. Connect with Philips Hue. @Nigel if you have 5GHz Wi-Fi available, and you’re using 2.4, then you get what you deserve. The Philips Hue app can do a handful of cool stuff with your Hue lights, including the ability to schedule your lights to turn on and off at specific times throughout the day. - Customize the perfect party atmosphere with a variety of configurable options. I have tried removing the lights and adding again via serial number but I still get unresponsive lights. If that happens to your bulbs, it's usually because you connected them to a dimmer switch. Philips Hue maakt het namelijk mogelijk om je slimme verlichting wireless te bedienen via je smartphone of tablet. At the top left, tap Add Set up device Works with Google. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. I have a few 2.4GHz-only devices, and/or devices that need the additional penetration through walls, structures, etc that I need the 2.4GHz spectrum for. Issue #2 â Philips Hue Lights Unreachable When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a âNo responseâ status. Hue Bridge required for Echo (1st Gen) and Echo Dot (1st Gen) devices. But I think the Hue bulbs work well. And then I remembered that my router operated on two available wifi frequencies, 2.4GHz and 5GHz. I can imagine longer delays if, say, a cloud service was turning on and off each light in a group individually rather than as a group. Sunlight Inside products provide full control over the light spectrum (6 colors vs. 3 colors), deliver much more light (almost 2x the lumens), and deliver light closer to your eye (for maximum biological impact). Philips Hue lights can also be set up and managed in the Google Wifi app. When we moved house recently, though, my previously-faultless Hue system seemed to become a bit less reliable. The last thing you want from an expensive Philips Hue bulb is for the light to flicker or buzz. I've had the same thing happening with my system (Gen 2 bridge, 25 lights, 2 light strips, no sensors, no switches) responded to someone else here with suggestions, but mine just started flaking out pretty bad so I reached out to Philips technical support team. See attached screenshot, all the lights except the 'Kitchen Pantry' are tied to a sensor so I don't know if that has anything to do with it. You'll see a small LED light come on the ⦠Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. They're looking into the issue, and I'll report back here with any suggestions or results they have. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Knowing that the Hue Bridge uses the ZigBee protocol on the 2.4GHz frequency – I changed the wifi connection on my PC from 2.4GHz to 5GHz… and problem solved! Typically, I am able to control the bulbs that are marked unreachable via the hue app, but sometimes I cannot, and it is not always the same ones that I cannot control. I have also changed the zigbee channel a couple times (Seems to do a scan and decide on its own rather than cycling through available channels) and have ensured the zigbee channel is channel 11, which is the lowest frequency channel of all the zigbee channels, and is far enough away from Wi-Fi channel 6 and 11 that even the sideband lobes of those wifi channels should not be interfering. Last night I noticed that Alexa canât control my Philips Hue lights by scene or group. Restart both the Philips hue bridge and the echo. The Hue lights should work pretty much instantaneously. Hope this will speeds up my hue responses again This happens me frequently but I have no idea why. And then I did a little research and realised something that I should have thought about earlier. Fred – there’s no reason for the Zigbee to be slow, especially if you’ve picked the channels carefully on 2.4 GHz, or you’re using 5 Ghz. Any root cause for this issue or suggestions to fix? I have both Hue lights and some Sonoff switches. Disable the Philips hue skill and later reactivate it with the use of Alexa app. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. There is a good number of Hue bulbs clustered near the bridge, and then a handful upstairs including going up the stairwell and into two bedrooms upstairs, so I would think that there are enough bulbs to create a reliable mesh network so that all of the bulbs can communicate. To create code blocks or other preformatted text, indent by four spaces: To create not a block, but an inline code span, use backticks: For more help see http://daringfireball.net/projects/markdown/syntax. Philips Hue. Your lights meet your music. Open the Google Home app . Just made some changes to my WiFi network so zigbee has less interference from my 2.4 part All are controlled by wifi and the Google Home app. 2 To learn more about setting up a goodnight routine, go to the Alexa app. Non-Hue lighting can then be tied into your favorite Hue scenes, schedules, or can even be accessed remotely. Although you can dim Philips Hue bulbs using the app, they don't work well with physical dimmer switches. I finally realized why. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. Yeah I just came here to say that homekit sucks ass. Your email address will not be published. But immediately after if I use the master switch for that room in the hue app to turn on all lights, it works and they all turn on. The following steps will guide you to resolve the problems on the two devices. Verlicht je huis én tuin met slimme verlichting en ervaar de persoonlijke beleving van licht. Zigbee (the wireless networking used by Hue and a variety of other systems) runs at approx 2.4Ghz: the same frequency range as Wifi. Awesome Philips Hue demo of lighting strips, bulbs, bowls, Iris and more in a luxury high rise residence overlooking Newport Beach California. Has anyone ever encountered this? If you want to add a new bulb without a Hue Bridge, install the bulb and switch it on, then bring the Dimmer Switch close to it and press and hold the On button. Sonoff and the like don’t have this extra step. You also want to try and separate them geographically: use each hub for the devices that are close to it. With channel 6 of the wi-fi spectrum being occupied by Router 2 (Basement), and channel 11 of the wi-fi spectrum being occupied by Wireless Router/AP. Phillips Hue Gen 2 Bridge, 35 lights, 6 sensors, 2 switches (Confirmed I am under 100 rules), It would be rare for homekit to not have issues. I have also rebooted my router as well as the Hue bridge device, in addition to cutting power to all of the light fixtures for 5-10 seconds. All of my Hue Motion Sensors would also stop responding. Op die manier kan je, ook vanop afstand, de led lampen in alle kamers van je huis afstemmen op jouw persoonlijke voorkeur, behoefte en stemming. The explanation is sound and have high hopes. Wireless Spectrum Diagram: http://imgur.com/Gv5sf7r. I have performed a number of troubleshooting steps, including manually configuring my 2.4GHz wi-fi networks to be on channels that will not interfere with the zigbee communications. I had the exact same problem, but I solved the issue differently. So Q community – if I have two Hue units, should I use the same channel for them and everything in the house? If you have Philips Hue lights that can change color, you can control what color they change to from within the Alexa app. View entire discussion (8 comments) More posts from the Hue community 424 Press question mark to learn the rest of the keyboard shortcuts. Connected to it is Router 1, which runs on private address range 2, which basically only supplies wired network connections to each room throughout the house, there is a gigabit switch hung off of Router 1 which supplies additional ports because the four ports on that device are not enough to connect every room in the house. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address In the basement is the edge router which was supplied by my ISP, which runs on private address range 1. Each Hue Dimmer Switch can support up to 10 bulbs. The meshes are distinct networks, though. My network is a mesh type network with an edge router connected to my internet feed, and then a central router which branches off to various rooms, including the main hub in the kitchen where the Hue bridge and wi-fi for the house are located, which is central to the house both vertically and horizontally. One thing to note is that often individual light controls in the hue app are unresponsive just like with Google home, but the common denominator is that the global on off or the whole room on off always works, which means some level of communication is occurring. When the light blinks and then stops blinking, the bulb is ⦠Because they’re in earshot of each other. Did one of the bulbs in your Philips Hue smart lighting setup become âunreachableâ? Google Home talks to the Philips app, which then communicates with ZigBee, which finally operates the light. The philips hue light unresponsive and availability of channels vary depending on your country, but will. 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